Resume

Luke Nichols
250-419-2604

lukeanichols at gmail dawt com

Victoria, BC


Education

North Coast Institute of Technical and Further Education (TAFE)
Coffs Harbour, New South Wales, Australia

  • Diploma in Systems Administration December 2003
  • Certificate 3 in Network Management December 2000
  • Certificate 2 in Web Management December 2001

Skills

Communication

  • Explaining complicated technical jargon to customers in a simple language in person and remotely.
  • Interacting with customers and selling computer equipment and services.
  • Supporting business and individuals on-site, remotely, and call-out.
  • Training customers, students, and local community about computers and programs.
  • Remaining calm when customers are stressed and interpreting the technical issue from a stressed out customer.

Problem solving

  • Installing systems.
  • Troubleshooting Mac and Windows.
  • Working through both hardware and software problems.

Leadership and Teamwork

  • Working in a small team solving problems.
  • Guiding employees through orientation,
  • Building interpersonal skills.
  • Working independently.

Project Management

  • Installing of computers and software.
  • Developing a proposal, curriculum and instructing a computer course at the local community college.
  • Working with the literacy coalition to create and deliver a pod-casting course to high school students.
  • Following up with customer requests over long periods of time.

Work Experience

Senior Computer Technician

Petra Computing, Golden, BC

April 2008- April 2009

Technologies used
Network installations

  • Patch Panel installs
  • Router setup’s
  • Network diagrams

Server Management

  • Remote installation

Computer Rebuilds

  • Software and Hardware
  • Virus and Malware repair and removal

Operating systems utilized

  • Microsoft XP, Vista, 2003 Server, 2000, ME, 98

Software

  • MS Office 2000/ 2003/ XP/2007

Data Recovery

  • From Corrupted Hard drives
  • Data Transfer

Instructor- Computers

College of the Rockies, Golden, BC

January 2009-March 2009

Head Computer Technician

East Kootenay Electronics, Golden, BC

September 2007-April 2008

Technologies used

Network installations

  • Patch Panel installs
  • Router setup’s
  • Network diagrams

Server Management

  • Remote installation

Computer Rebuilds

  • Software and Hardware
  • Virus and Malware repair and removal

Operating systems utilized

  • Microsoft XP, Vista, 2003 Server, 2000, ME, 98

Software

  • MS Office 2000/ 2003/ XP/2007

Data Recovery

  • From Corrupted Hard drives
  • Data Transfer

IT Support & Lift Operator

Kicking Horse Mountain Resort, Golden, BC

December 2006-September 2007

Technologies used
Network diagrams
Server Management

  • Remote installation

Operating systems utilized

  • Microsoft XP, Vista, 2003 Server

Data Recovery

  • Vertias Backup Software

Help Desk/ Support/ Training

Tower Systems International, Elsternwick, Victoria, Australia

July 2003-February 2005
Technologies used

  • Operating systems utilized
  • Microsoft XP, 98
  • Network Installs
  • Router Configurations
  • Network Termination
  • Printer connectivity
  • Data recovery

Data Entry Clerk

Medicare Australia, Perth, Western Australia, Australia

March 2006-November 2006

Sales person/ Labourer

Fraser’s Nursery/ Habitat wise Landscaping, Canning Vale WA, Australia

July 2005- March 2006

Administrative Assistant

Ipex Information Technology Group, East Bentleigh VIC, Australia

April 2003-June 2003
Volunteer Experience

Podcasting Instructor – Columbia Basin Alliance for Literacy
Volunteer Ski Patroller – Canadian Ski Patrol System?Active Transportation & Bike Share Committee – Town of Golden
Certifications

CPR and First Aid- re-certified 2009

Activities and Interests

Bike Polo: Organized a tournament Easter 2009
Snowboarding, Skiing, and Cross-country Skiing?Running and Hiking

References
Available upon request by emailing lukeanichols at gmail dawt com

Updated on 2nd of June 2009

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